Responsible Gaming
at 62bd
At 62bd, we believe that betting should be an entertaining experience — not a source of stress, financial hardship, or personal harm. Our responsible gaming programme gives every player in Bangladesh the tools, guidance, and support needed to stay in control at all times.
- Deposit Limits — Daily, Weekly & Monthly
- Session Time Limits & Play Reminders
- Cooling-Off Periods — 24 hrs to 6 weeks
- Self-Exclusion — 6 months to permanent
- Loss Limits — Cap your maximum losses
- Reality Check — Time-on-site alerts
- 24/7 English Support Team
Our Commitment: 62bd is committed to providing a safe, fair, and responsible betting environment for all players across Bangladesh. Responsible gaming is not simply a checkbox — it is a core operating principle that shapes every product decision we make. If you ever feel that gambling is no longer fun, or that it is affecting your finances, relationships, or mental wellbeing, please use the tools described on this page or contact our support team immediately at [email protected] or via Live Chat. Help is always available.
Our Responsible Gaming Pillars
Six foundational commitments that define how 62bd protects its players and promotes a healthier approach to online betting in Bangladesh.
Strict 21+ Age Verification
62bd enforces a mandatory minimum age of 21 for all account registrations. Every new player undergoes KYC identity verification to confirm their age before any real-money play is permitted. Underage gambling is strictly prohibited and immediately actioned upon discovery.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your 62bd account dashboard. Once a limit is set, it takes effect immediately. Reducing a limit applies instantly; increasing a limit requires a mandatory 7-day cooling-off period before the increase activates.
Session Time Controls
Set a maximum session duration after which 62bd will prompt you to take a break. You can also activate Reality Check alerts — periodic on-screen reminders showing how long you have been playing and your net win/loss for the current session, helping you stay aware.
Self-Exclusion Programme
If you feel you need a longer break from gambling, 62bd's self-exclusion tool allows you to block access to your account for a minimum of 6 months, up to and including permanent closure. During a self-exclusion period, you will not receive any promotional communications from 62bd.
Loss Limit Protection
Set a maximum loss threshold per day, week, or month. Once your net losses reach the defined limit, you will be prevented from placing further bets until the period resets. This tool is one of the most powerful ways to prevent chasing losses — a key risk factor in problem gambling.
Dedicated Support Team
62bd's support team is available 24/7 in English via Live Chat and email. Our agents are trained to recognise signs of problem gambling and can connect you with appropriate tools or external support resources. No question or concern is too small — reach out any time.
Understanding Responsible Gaming
Detailed guidance on our responsible gaming tools, policies, and the support resources available to all 62bd players in Bangladesh.
What Is Responsible Gaming?
Responsible gaming means approaching online betting — whether cricket, slots, live casino, or sports — as a leisure activity with defined limits, rather than as a way to generate income or escape from problems. At 62bd, we define responsible gaming as the practice of gambling within one's personal financial means, setting clear time and money boundaries, and stopping or seeking help when gambling stops being fun.
The vast majority of 62bd players across Dhaka, Chittagong, Sylhet, and beyond enjoy cricket betting and casino games as an entertaining hobby alongside their daily lives. However, 62bd recognises that for a small minority, gambling can escalate into a behavioural pattern that causes harm. Our responsible gaming programme exists to identify these risks early, provide the right tools, and connect players with support when it matters most.
Responsible gaming at 62bd rests on three core principles: Prevention (giving every player the tools to set limits before problems develop), Early Intervention (identifying patterns of risky play and prompting players to review their habits), and Support (providing pathways to professional help when self-management tools are not sufficient).
Minimum Age Policy — 21+ Only
62bd maintains a strict minimum age policy of 21 years for all players. This applies to every service offered on the platform, including sports betting, cricket markets, live casino tables, and slot games. Players aged under 21 are categorically prohibited from registering or using the 62bd platform under any circumstances.
All new accounts are subject to mandatory KYC (Know Your Customer) age verification. You will be required to submit a valid government-issued photo ID — such as a Bangladesh National Identity Card (NID) or passport — before your account is activated for real-money play. Any account found to belong to a person under 21 will be immediately suspended, all funds will be withheld pending investigation, and the matter will be handled in accordance with our Terms & Conditions.
- All players must be 21 years of age or older at the time of registration
- Age is verified via government-issued NID, passport, or equivalent document
- Accounts suspended pending verification may not deposit or withdraw funds
- 62bd does not knowingly market to individuals under the age of 21
- Parents and guardians should use parental control software to prevent underage access
Self-Exclusion
Self-exclusion is one of the most important responsible gaming tools available at 62bd. It allows you to voluntarily restrict access to your own account for a defined period when you feel that your gambling is becoming difficult to control. Self-exclusion is not a punishment — it is a proactive step towards protecting your wellbeing, and 62bd strongly encourages any player who is concerned about their gambling to use it without hesitation.
To request self-exclusion, contact our support team via Live Chat or email [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours. The minimum self-exclusion period is 6 months; there is no maximum period, and permanent self-exclusion is available for players who wish to close their account indefinitely.
- Minimum exclusion period: 6 months
- Available periods: 6 months, 1 year, 2 years, 5 years, or permanent
- Processed within 24 hours of receiving a valid request
- All promotional and marketing communications are immediately suspended
- Self-exclusion cannot be reversed before the chosen period ends
- At the end of the exclusion period, a mandatory 7-day reflection period applies before the account can be reactivated
- Funds in your account at the time of self-exclusion remain available for withdrawal
Deposit, Loss & Time Limits
62bd provides a comprehensive suite of financial and time-based limit tools that can be configured directly within your account settings. These tools are designed to help you maintain control over your gambling spend and time before problems arise, rather than after.
All limit tools can be accessed by logging in to your 62bd account and navigating to the Responsible Gaming section of your account settings. If you experience any difficulty setting or adjusting limits, contact our support team at [email protected] or via Live Chat — we will assist you promptly.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise in yourself. 62bd encourages all players to honestly assess their gambling behaviour on a regular basis. The following are recognised warning signs that gambling may be becoming a problem:
Spending more money on gambling than you originally planned or can comfortably afford
Chasing losses — placing further bets to try to recover money already lost
Lying to family members or friends about the amount of time or money spent gambling
Gambling to escape stress, anxiety, depression, or other negative emotions
Neglecting work, study, family, or social responsibilities due to time spent gambling
Borrowing money, selling possessions, or using savings intended for essential needs to fund gambling
Feeling restless, irritable, or anxious when not gambling or when attempting to cut down
Repeatedly failing to stick to self-imposed gambling limits despite genuine intent to do so
If you recognise two or more of these warning signs in your own behaviour, we strongly encourage you to take immediate action — whether by using 62bd's self-exclusion and limit tools, speaking to our support team, or seeking help from a professional support organisation. Recognising a problem early is the most important step towards addressing it.
Self-Assessment Questionnaire
Honestly answering the following questions can help you evaluate whether your gambling habits are within healthy boundaries. There are no right or wrong answers — this questionnaire is a personal reflection tool only. If you answer "yes" to three or more questions, we recommend using 62bd's responsible gaming tools and considering speaking to a support specialist.
Have you ever gambled with money that was budgeted for essential household expenses such as rent, food, or utility bills?
Have you ever placed a bet to try to win back money that you previously lost through gambling?
Do you find it difficult to stop gambling once you have started, even when you have decided to stop?
Have you hidden your gambling activity or the amount of money you have spent on gambling from family members or close friends?
Has gambling caused arguments, stress, or tension in your personal relationships or your work or study life?
Do you ever gamble as a way of dealing with stress, loneliness, boredom, or negative emotions?
Have you ever borrowed money or sold personal belongings specifically to fund gambling activity?
Do you feel anxious, irritable, or restless when you are not gambling or when you try to reduce how much you gamble?
If your honest responses to this questionnaire give you cause for concern, please do not hesitate to contact the 62bd responsible gaming support team. We are here to help — not to judge. Reaching out is a sign of strength, and our team will treat your situation with complete confidentiality and respect.
Getting Help — Support Resources
If you believe that gambling is negatively affecting your life or the lives of those around you, professional support is available. 62bd encourages all players who are struggling to reach out to qualified support services. Speaking to a trained professional is one of the most effective steps you can take.
In addition to 62bd's own responsible gaming tools and support team, the following types of organisations provide free, confidential support for people affected by problem gambling. We recommend searching for accredited counselling and support services available in Bangladesh, or speaking to a trusted healthcare professional about your concerns.
- Confidential gambling counselling services — available via phone, chat, and in-person sessions
- Mental health helplines and crisis support lines available in Bangladesh
- Community-based support groups for individuals and affected family members
- Financial counselling services to help manage debt resulting from problem gambling
- General practitioner (GP) or mental health professional referral for behavioural addiction support
62bd's own support team is reachable 24/7 via Live Chat on the platform or by emailing [email protected]. Our agents are trained in responsible gaming protocols and can help you activate any account protection tool, discuss your options, or guide you towards appropriate external resources — all in English, at any time of day or night on Bangladesh Standard Time (UTC+6).
Protecting Vulnerable Players
62bd takes its duty of care to vulnerable players seriously. Our platform uses a combination of automated monitoring systems and trained human review to identify accounts that may be exhibiting signs of problem gambling or financial distress. When such patterns are detected, 62bd may take proactive steps including:
- Sending in-platform responsible gaming messages and prompts to the player
- Temporarily restricting deposit or betting activity pending a welfare check
- Contacting the player directly via email or Live Chat to offer support resources
- Applying a mandatory cool-down period on the account if risk indicators are significant
- Referring the player to responsible gaming tools and professional support options
These measures are taken in the best interests of our players and are not punitive in nature. 62bd reserves the right to apply protective restrictions to any account where we reasonably believe the player may be gambling beyond their means or exhibiting signs of harm, even if the player has not self-reported a problem.
Remember — Gambling Is Entertainment: The best way to enjoy 62bd is to treat every bet as the cost of entertainment — not as an investment or a way to make money. Set your limits before you start, stick to them, take regular breaks, and never gamble with money you cannot afford to lose. Cricket betting and casino games at 62bd are most enjoyable when played responsibly, within clear personal boundaries. Play safe, play smart, and enjoy the game.
Need Help? Contact Us
Our responsible gaming support team is available around the clock. Never hesitate to reach out — your wellbeing always comes first at 62bd.
Live Chat
Instant connection to our trained support agents. Available 24 hours a day, 7 days a week, every day of the year.
Email Support
Send your responsible gaming request or concern to our dedicated team. All requests acknowledged within 2 business days.
Response Time
Responsible gaming requests are prioritised. Initial acknowledgement within 2 business days; full resolution within 5 business days.
Operating Hours
Our team operates on Bangladesh Standard Time (UTC+6), Monday through Sunday, covering all time zones in BD.
Enjoy 62bd — Responsibly
With your responsible gaming tools in place, explore everything 62bd has to offer — from live BPL and IPL cricket markets to hundreds of slots from Pragmatic Play, NetEnt, and more. Play smart, set your limits, and have fun.