Your Privacy Matters
at 62bd

1

Who We Are & How to Contact Us

62bd ("the Platform", "we", "us", "our") operates the online betting and gaming platform accessible at 62bd.io. 62bd serves players primarily located in Bangladesh, offering cricket sports betting, live casino games, and slot titles from internationally recognised game providers. For all data-related enquiries, requests, and complaints, you may contact our dedicated data support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly within the 62bd platform
• Response Time: All data-related requests acknowledged within 2 business days; resolved within 10 business days
• Operating Hours: Bangladesh Standard Time (UTC+6), Monday through Sunday

Where you have a concern about how 62bd handles your personal data that cannot be resolved through our internal support process, you retain the right to escalate your complaint to the relevant data protection authority applicable in your jurisdiction.

2

What Personal Data We Collect

62bd collects personal data through several channels: directly from you during account registration and verification; automatically through your use of the platform; and from third-party service providers where necessary for payment processing, fraud detection, and regulatory compliance. The categories of personal data we collect are as follows:

62bd does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, or health information. If any such data is inadvertently provided — for example, within a support message — it will not be stored in any structured data field and will be handled with heightened confidentiality.

3

How We Use Your Personal Data

62bd uses your personal data only for legitimate, specified purposes. The lawful bases on which we rely for each processing activity are: contractual necessity (to deliver the services you signed up for), legal obligation (to comply with applicable laws and regulations), legitimate interests (to protect the platform and improve our services), and consent (for direct marketing communications where applicable).

• Account Management: Creating, maintaining, and administering your 62bd account, including password resets, account verification, and settings changes.
• Identity & Age Verification: Confirming that all players are at least 21 years of age and that the identity provided matches the payment methods used, in line with our KYC obligations.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard; verifying transaction ownership; and detecting fraudulent payment activity.
• Anti-Money Laundering (AML) Compliance: Monitoring transaction patterns for indicators of money laundering, terrorist financing, or other financial crime, and reporting suspicious activity as required by applicable law.
• Platform Personalisation: Tailoring the 62bd experience to your preferences, including recommended markets, game suggestions, and relevant BPL/IPL promotional offers during active cricket seasons.
• Responsible Gaming Monitoring: Tracking gambling behaviour against self-imposed limits, identifying indicators of problem gambling, and applying protective interventions where appropriate.
• Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, account takeovers, bonus abuse, and technical attacks on the platform.
• Customer Support: Responding to your queries, resolving disputes, and providing technical assistance via live chat and email.
• Legal Compliance: Retaining records as required by applicable law and providing data to regulatory authorities or law enforcement when legally compelled to do so.
• Marketing Communications: Sending you information about 62bd promotions, new games, and seasonal offers (BPL, IPL, Eid specials, Pohela Boishakh promotions) — only where you have provided explicit consent or where we have a legitimate interest, and always with an easy opt-out mechanism.

4

Cookies & Tracking Technologies

62bd uses cookies and similar tracking technologies (including local storage, session tokens, and pixel tags) to operate the platform reliably, to remember your preferences, and to analyse platform usage patterns. Cookies are small text files placed on your device when you visit 62bd.io. The following categories of cookies are used on the 62bd platform:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens that keep you logged in during a betting session and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming dashboard configurations. Disabling these will not break the platform but will require you to re-enter preferences on each visit.
• Analytical Cookies: Help us understand how players navigate and use the platform — which pages are visited most frequently, where sessions end, and which features are used most. This data is aggregated and anonymised; it does not identify you individually.
• Marketing Cookies: Used only where you have provided explicit consent. These help 62bd measure the effectiveness of promotional campaigns and ensure that marketing communications shown to you are relevant to your interests. You can withdraw consent at any time via your account settings.

You can manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from accessing your 62bd account. 62bd does not use cookies to serve third-party advertising or to track your activity across unrelated websites.

5

Sharing Your Personal Data

62bd does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. Data is shared with external parties only in the following limited and controlled circumstances:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive the minimum data required to process your deposits and withdrawals securely. All payment partners are contractually required to protect your data and may not use it for any secondary purpose.
• Game Content Providers: Providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe receive anonymised session data necessary to operate their game clients within the 62bd platform. These providers do not receive your identity or financial data.
• Identity Verification Partners: Third-party KYC verification services may process your government-issued ID and proof of address documents solely for the purpose of completing your account verification. These partners operate under strict data processing agreements.
• Fraud Detection & Security Services: Specialist third-party services assist 62bd in identifying bot activity, suspicious transaction patterns, and account takeover attempts. These services process technical and financial data under confidentiality agreements.
• Legal & Regulatory Authorities: 62bd may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory directive. We will only provide the minimum data necessary to comply with such requirements.
• Business Succession: In the event of a merger, acquisition, or sale of all or part of 62bd's business, your personal data may be transferred to the successor entity. You will be notified of any such transfer in advance and of any material changes to how your data will be processed.

All third parties with whom 62bd shares personal data are vetted for their data security practices and are bound by contractual data processing agreements that prohibit unauthorised use, disclosure, or retention of your information.

6

Data Retention

62bd retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply:

• Account & Identity Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, in accordance with applicable anti-money-laundering record-keeping requirements.
• Financial & Transaction Data: Retained for 7 years from the date of each transaction in line with standard financial record-keeping obligations applicable to Bangladesh-market operators.
• Gameplay & Betting Records: Retained for 5 years from the date of each recorded session or bet, for dispute resolution, responsible gaming review, and audit purposes.
• Communication Records: Live chat transcripts and support email correspondence are retained for 3 years from the date of each interaction.
• Marketing Consent Records: Records of consent and opt-out preferences are retained for 5 years from the date consent was given or withdrawn, to demonstrate compliance.
• Technical & Log Data: Server logs and IP address records are retained for up to 12 months for security and fraud investigation purposes, after which they are securely deleted.

When personal data reaches the end of its defined retention period and no legal hold or ongoing dispute requires its preservation, 62bd securely deletes or irreversibly anonymises the data so that it can no longer be associated with any individual.

7

Data Security Measures

62bd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security controls include:

• Encryption: All data transmitted between your device and 62bd.io is encrypted using TLS 1.3 with 256-bit AES encryption. Sensitive data fields stored in our databases — including payment credentials and identity documents — are encrypted at rest using AES-256.
• Access Control: Access to personal data within 62bd's internal systems is strictly limited to authorised staff who have a documented need to access that data in order to perform their job functions. All internal data access is logged and subject to periodic audit.
• Two-Factor Authentication: All 62bd staff accounts with access to player data are protected by mandatory two-factor authentication. Players are strongly encouraged to enable two-factor authentication on their own accounts.
• Penetration Testing: 62bd engages independent security specialists to conduct penetration tests of our platform infrastructure at least annually, and following any significant system change.
• Incident Response: 62bd maintains a formal data breach response procedure. In the event of a data breach that poses a risk to player rights and freedoms, affected players will be notified without undue delay in accordance with applicable data protection obligations.
• Data Minimisation in Systems: Internal systems are designed to display only the minimum personal data fields required for each operational task, reducing the surface area of exposure in the event of an internal breach.

While 62bd takes all reasonable steps to protect your personal data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly at [email protected] if you suspect any unauthorised access to your account.

8

Your Data Rights

As a 62bd player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request" and your registered account username. We will respond to all valid requests within 10 business days.

Please note that certain data rights may be subject to limitations where retention or processing is required by applicable law — for example, financial transaction records must be retained for a minimum period regardless of an erasure request. Where a limitation applies, 62bd will explain the reason clearly in our response to your request.

9

Children & Age Restrictions

62bd strictly prohibits the use of its platform by any person under the age of 21. The 62bd platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21. All account registrations require the applicant to confirm that they are aged 21 or above, and all accounts are subject to mandatory age verification as part of the KYC process.

If 62bd becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, the data will be securely deleted, and any funds associated with the account will be handled in accordance with our underage account policy as set out in the Terms & Conditions. Parents and guardians who believe that a minor may have created a 62bd account should contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

We strongly encourage parents and guardians in Bangladesh to use freely available parental control software to prevent minors from accessing online betting platforms. Responsible gaming starts with responsible access, and 62bd is committed to supporting this effort.

10

Changes to This Privacy Policy

62bd reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When changes are material — meaning they significantly affect how your data is used or your rights in relation to it — we will notify registered players via on-platform notification and/or email to your registered address at least 14 days before the revised policy takes effect.

For non-material changes — such as minor editorial corrections, formatting updates, or clarifications that do not change the substance of our data practices — we will update the "Last Updated" date at the top of this document and the revised version will take effect immediately upon publication. The current version of this Privacy Policy is always accessible at 62bd.io/privacy-policy.

Your continued use of the 62bd platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree to the revised Privacy Policy, you must discontinue use of the platform and may request account closure by contacting [email protected].